General

Getting Started With Spotii

• What is Spotii?
• What is your Spotii Score TM ?
• How can I improve my rating and thus increase my spend limit?
• Why is there a range?
• How do I shop now and pay later with Spotii?
• How do I sign up for Spotii?

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Manage Your Account

• How do I add a new Payment method?
• How do I change my password?
• How do I update my name?
• How do I update my Phone Number?

Manage Orders

• Why is my Spotii account deactivated?
• How can I get order issues resolved if there is a problem with my order?
• Why is my order not approved?
• Why haven’t I received my order yet?
• Can I buy multiple items in one order and pay later?

Payments

• What happens if I am in financial hardship and can’t make a payment?
• What happens if the automatic payment fails?
• Is there a late fee if I don't repay on time?
• Can I see my instalment payment history and the amount left outstanding for an order?
• Will you send me reminders before collecting the instalment?
• Can I pay before the due date?

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Refunds/Returns

• What if I want to return part of my order?
• What will happen if my goods haven't arrived or are damaged?
• How do refunds work?

Help for Merchants

• What is Spotii and how does it benefit Merchants?
• Which e-commerce platforms can Spotii support?
• How do I sign up with Spotii as a Merchant?
• What is the Spotii Shop Directory?
• How do I get my store added to the Spotii Shop Directory?
• What are Spotii Widgets and how do they help?

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