Whether your Shopper wants to return, cancel, exchange, or modify their order, we ask that they reach out to you directly. Keeping true to our partnership style, we will never interfere with your delivery or modification of orders. Whether you issue full refunds, keep a restocking fee, or just issue store credit is entirely up to you.
Should the situation warrant a refund, we will process whatever refund you issue. Platforms such as Magento and Shopify have a seamless Spotii integration that allows you to issue a refund from within those platforms and then have the refund sync back to your Spotii account. Refunds are then subtracted from your next Settlement. You can always see complete details on your refunds on the "Refunds” tab.
You will never have to worry about a Shopper’s payment schedule with us. You can issue a refund as though a customer has paid in full, as per your normal processes. We will handle adjusting their repayment plan for you! We are unable to reverse or alter refunds once they have begun processing. Please remember that you should never refund cash to your customers in relation to any amounts paid to Spotii.