While we understand wanting to help your Shoppers get their questions answered, though due to privacy concerns we are unable to provide specific information to anyone but the Shopper directly.
We always recommend Shoppers reach out to us at Shoppersupport@spotii.me and provide the phone number they used at sign up. That way we can find their account and get them the right information. You can also point them to our Shopper FAQ, which will have the answers to many of their questions! They can access the Shopper FAQ by going to this link.