What will happen if my goods haven't arrived or are damaged?

We take pride in the merchants that we partner with, selecting only those who share our values. At the same time, we understand mistakes can happen. The delivery and quality of the goods is always the responsibility of the merchant. If a delivery is taking longer than expected or if it arrives with something missing or damaged, please get in touch with that merchant directly. Once an order is approved, only the merchant can change that order through their systems. 

As we are reliant on our merchant partners for order handling, we need to continue to collect instalments until the merchant processes any changes or refunds to the order. Don’t worry, once we’ve been informed of any order changes, we will update your balance accordingly.