How do refunds work?

If you are unhappy with your purchase and want a refund, please contact the merchant from whom you purchased the item directly. Each merchant has their own refund policy, which you can normally get from their FAQ page. They will be able to let you know if a return is possible and any associated refund amount. 

After the merchant processes the refund, the refund amount will show up in your account within 7-10 business days and your balance with Spotii will be updated.

As we are reliant on our merchant partners’ return policies, we need to continue to collect instalments until the merchant processes the refund process. Don’t worry, when the refund is successfully processed, the entire payment will be returned to your original payment source.