How can I get order issues resolved if there is a problem with my order?

We take pride in the merchants we partner with, selecting only those who share our values of great customer service. That being said, we understand mistakes do happen from time to time. If you are experiencing: 

1. Damaged Goods - We are sorry to hear the goods you received are damaged. Please reach out to the merchant directly and initiate a return. Once the merchant confirms to Spotii that they have accepted the return and you have canceled the order, we will refund your payment.  
2. Goods not received - If your goods haven't been received and the due date has passed, please reach out to the merchant directly in order to resolve the issue. We suggest you look for information on their FAQ page to help with resolution as a first step.